100% private airport transfers (Cancun CUN and Tulum TQO), hotel-to-hotel transfers, ferry terminal pickups, and private tours across the Riviera Maya. No shared rides — ever.
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Need private transportation in Cancun, Playa del Carmen, Tulum, and the Riviera Maya? Tell us a bit about your plans to get a quote.
Frequently Asked Questions
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Find answers to the most common questions about our transfers and tours.
We serve all accommodation types — hotels, Airbnb, vacation rentals, condos, and private residences throughout Cancun, Playa del Carmen, Tulum, and the Riviera Maya.
Private tours to archaeological sites (Chichen Itza, Tulum, Coba), cenotes, theme parks (Xcaret, Xel-Ha, Xplor), beaches, and more. All 100% private and fully customizable — transportation-only or all-inclusive packages available.
Visa and Mastercard (MXN for Mexican cards, USD for US/Canadian cards), PayPal, Zelle, and AMEX (select MXN at checkout). No cash accepted. Full payment required to confirm.
Once full payment is received, you'll get a confirmation email. We'll also send your driver's name, photo, and direct number via WhatsApp before your service.
Contact us via WhatsApp as soon as possible. We wait up to 2 hours from landing at no extra charge. For delays past 11 PM, additional charges may apply.
CUN T2/T4: Welcome Bar area · CUN T3: next to Margaritaville · Tulum TQO: Gate 4 past Starbucks · Ferry PDC: near Playa Mart / Carl's Jr. Full guides: meetplaya.com/terminals
Transfers: full refund with 24+ hours notice. Tours: 48+ hours. Less than that — no refund. Full policy: meetplaya.com/pdf/MeetPlaya_Cancellation_Policy.pdf
WiFi is available in our Luxury vehicles (Suburban and Yukon Denali). All vehicles include complimentary cold water, sodas, juices, and snacks at no extra charge.