To book your transportation:

• Select the type of trip (one way or round trip).
• Choose the departure airport.
• Enter the hotel or destination.
• Specify the number of passengers (adults and children).
• Select your travel date.
• If you're traveling with pets, activate the pet option.
• Click "Book now!" to proceed to the next step.

After clicking "Book now!", you will be taken to a second form where you can:

• Select the vehicle that best suits your needs.
• Provide your flight information (if applicable).
• Enter your personal information.
• Complete your reservation by reviewing all the details and confirming your booking.

Make sure to have all necessary information ready to ensure a smooth booking process.

Yes, we offer transportation services to and from the new Tulum International Airport. To book your transfer, first select "Tulum International Airport" from the airport dropdown at the top of the booking form. Whether you need a private transfer, or luxury transportation, we have options to meet your needs. Please contact us for more details and to book your transfer.

Upon arrival at either Cancún International Airport or Tulum International Airport, follow these steps to locate your MeetPlaya Transfer:

• After landing: Proceed through immigration and baggage claim. This process typically takes 30 minutes to 1 hour.
• Navigating the terminal: Follow the signs to the exit, passing by kiosks offering various services.
• Meet our driver: Outside the terminal, look for a driver holding a sign with your name and the MeetPlaya logo. For any difficulties, contact our helpline for assistance.

For Cancún International Airport, we are available at terminals 2, 3, and 4. At Tulum International Airport, our staff will be waiting for you at the designated pickup area just outside the terminal exit.

Our private transportation services include several amenities to ensure your comfort and satisfaction. Additionally, we offer various add-on options to enhance your experience:

• Cold Bottled Water: Complimentary cold bottled water is provided in all our vehicles.
• Meet & Greet Service: Our driver will meet you at the airport with a sign displaying your name and assist with your luggage.
• Baby Seats and Boosters: The first baby seat or booster is provided free of charge. A second seat can be added for an additional fee.
• Additional Beverages: You can pre-order additional beverages such as soft drinks, beer, or wine. These can be added to your booking via our Book now page.
• Grocery Stop: If you need to make a stop at a grocery store, this can be arranged. Please note this service may incur an extra fee.
• Extra Luggage Space: If you are traveling with extra luggage or bulky items, please inform us in advance to ensure adequate space is available.
• Custom Stops: Want to make a quick stop at a point of interest or another location on your way? We can accommodate custom stops along the route for an additional charge.

We are committed to making your journey as smooth and enjoyable as possible. For more details or to customize your service, please contact us or visit our booking page.

At MeetPlaya, your safety is our top priority. We implement strict safety measures, including:

• Regular vehicle maintenance: Our vehicles undergo regular and thorough inspections to ensure optimal performance.
• Trained professional drivers: Our drivers are highly experienced and follow strict safety protocols.
• Health and safety protocols: We adhere to stringent cleaning and sanitization procedures before and after each trip to ensure a safe environment.

Travel with confidence, knowing that your safety is in good hands with MeetPlaya.

You have several transportation options from Cancun Airport to the Hotel Zone or downtown Cancun:

• Public Bus (ADO): An affordable option operating 12/7, connecting the airport with the Cancun bus station.
• Private Transfer: Personalized service from the airport to your hotel, with pre-booked options available.
• Shared Shuttle: Cost-effective but may take longer due to multiple stops.
• Taxi: Available outside the terminals, with prices confirmed before the journey.
• Car Rental: Ideal for exploring independently, with rental options available at the airport.

All our transportation services are 100% private.

When you book with us, you can rest assured that you and your party will have exclusive use of the vehicle, with no shared services or other passengers joining your ride.

Our commitment is to provide you with a safe, comfortable, and personalized experience tailored to your needs.

We offer three types of private vehicles according to your needs and group size:

• Private Van: ideal for groups of 1-10 passengers.
• Deluxe Private Transfer: capacity for up to 6 people.
• Mercedes-Benz Sprinter: capacity for 11-18 passengers.

We offer a variety of private tours in the Riviera Maya, including:

• Chichen Itza Tour: Discover the history and significance of the Mayan ruins.
• Eco Park Tours: Enjoy activities like zip-lining, underground rivers, and wildlife interactions at Xcaret or Xel-Ha.
• Tulum Ruins and Beach: Visit the picturesque ruins and enjoy nearby beaches.
• Cenote Tours: Explore hidden cenotes for a unique swimming experience.
• City Tour: Discover the cultural highlights of Playa del Carmen or Cancun.

Yes, you can fully customize any of these private tours according to your interests. Whether you're interested in historical sites, nature, or adventure activities, we will tailor the itinerary to meet your needs. Share your preferences, and we'll create a tour that aligns perfectly with your vision. For customization, please contact us at this form or email us at meetplaya@gmail.com. We look forward to creating a fantastic experience for you!

At MeetPlaya, we use a range of vehicles to accommodate different group sizes and preferences:

• Toyota Hiace Vans: Ideal for groups of 1-10 passengers, offering a spacious and comfortable ride.
• Mercedes Sprinter: Perfect for larger groups of 1-18 passengers, providing extra room and luxury.
• GMC Suburban Denali: A luxury SUV option for up to 6 passengers, offering a premium travel experience.

All our drivers are friendly and speak basic English, ensuring they can assist you with all your tourism-related needs. While they may not be 100% fluent, they are well-versed in providing excellent service to make your vacation perfect. Our goal is to ensure you enjoy a smooth and enjoyable ride with us.

When you book your transportation with us, you can expect the following services:

• Vehicles: We offer a range of comfortable and modern vehicles, including Toyota Hiace, Suburban, and Sprinter, to accommodate different group sizes.
• Cold Water Bottles: Complimentary cold water bottles are provided for all passengers.
• Meet & Greet Service: Your driver will be waiting for you with a sign, ready to assist you with your luggage and provide any information you may need.
• Luggage Assistance: Our drivers are happy to help you with your luggage, ensuring a smooth and stress-free start to your journey.
• Additional Beverages and Snacks: If you wish to add beverages or snacks to your trip, you can do so when booking your transfer. Visit our Book now page to explore these options.

Prepaying secures your reservation, ensures your vehicle is ready, and provides a stress-free experience.

You can pay online with a credit/debit card or PayPal, choosing your preferred currency (USD, MXN, EUR, CAD) before completing your payment. We do not accept cash payments.

For more details, view our payment policies.

If your flight is delayed, please contact us as soon as possible to adjust your transportation schedule, ensuring your vehicle is ready when you arrive.

If you need to cancel or reschedule your service, please review our cancellation policy.

Generally, cancellations or rescheduling are allowed without additional charges if you notify us at least 24 hours in advance.

Changes made with less than 24 hours' notice may incur fees.

For your return to the airport, we recommend scheduling your transportation at least 3 hours before your flight's departure, considering the distance to the airport, pick up place and traffic conditions.

Booking transportation from one hotel to another or to any destination is easy with MeetPlaya. Simply choose the "Hotel to Hotel" or "Custom Destination" option on our booking page, and enter the details of your pickup and drop-off locations. We offer private, door-to-door service to ensure a smooth and comfortable ride.

If you need assistance during the booking process or have specific requests, our team is available via live chat to provide support and answer any questions. Just click the chat icon on our website, and we will be happy to help you.

Choosing private transportation or a private tour offers numerous advantages that can significantly enhance your vacation experience. Here are a few reasons why:

• Time Efficiency: Private services allow you to set your own schedule, avoiding unnecessary delays and maximizing your time at each destination.
• Comfort and Privacy: Enjoy the comfort of a private vehicle, tailored to your group’s needs, with no other passengers to share the space with.
• Personalized Experience: With a private tour, your itinerary is fully customizable, ensuring that you see and do exactly what you want, without compromise.
• Direct and Convenient: Private transportation offers direct routes to your destinations, avoiding multiple stops and the hassle of coordinating with other travelers.
• Exclusive Attention: A private driver or guide is dedicated solely to your group, offering personalized insights, recommendations, and assistance throughout your journey.

Investing in private transportation or a private tour ensures that your vacation time is spent exactly how you want it—enjoying your chosen activities, relaxing in comfort, and creating unforgettable memories.